Agenda Introduction

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  • Introduction

  • Did you know?

  • ’60s

  • ’70s

  • ’80s

  • ’90s

  • 2000 and beyond

  • Think Tank (game)

  • Q & A







1960s: Beginning of the computer age

The computers enabled bank employees to process checks in a faction of a second as well as access customer information saved in databases. This modern machinery included magnetic reel to reel tape and an automatic typewriter, among other space-age tools, and processed 30,000 transactions in three-to-four hours of computing time. This film provides an illuminating view of the early days of electronic banking.

Since then, banking has experience a number of revolutions. Check clearing has evolved into an increasingly electronic format with the introduction of check clearing for the 21st Century Act. Most checks are now presented to financial institutions as electronic images, changing the way that the majority of checks are processed.



1970’s Inflation

The 1970’s saw inflation skyrocket and consumer price rose, oil prices soared and the federal deficit more than doubled. By the end of the decade drastic action was needed to break inflation's stranglehold on the U.S. economy.



1980’s Setting the stage for financial modernization

Marks the beginning of a period of modern banking industry reforms. Banks began offering interest-paying accounts and instruments to attract customers from brokerage firms.



1990’s The Longest Economic Expansion

Interstate Banking and Branching Efficiency Act allowed banks to engage in interstate branching outside of its home state.

2000 & Beyond

The New Millennium Timeline

Technology in the 2000s

2010s Timeline

2010s Timeline

Government thinking: the Future is Now

  • Integrated application design

  • Digital Identity

  • Wet signature technology vs. digital signatures

  • Crowd Sourcing

Rethinking Banking

Banks are exploring how emerging technologies and insights into human behavior can transform the customers’ experience and elevate the role of the bank in their financial lives. Banks seek to invent new ways to anticipate the needs and desires of customers down to the level of the individual to put every customer in total control of his or her own financial future, to rethink the experience of customer-bank interaction as visual and physical reality become increasingly intertwined, and finally to leverage the unique position of a bank to make people’s lives simpler and more fulfilling.

Foresight and Insights

Customer Driven Innovation
  • What kind of innovation can we expect as banks cultivate and deepen customer relationships

    • Mobile banking (expected to be as routine as ATMs)
    • Internet banking
    • Cashless Society (emerging markets-Asia and Europe)
    • Security
    • Convenience

Transparency and Innovation
  • Understand when the customer desires a technology solution versus a personal touch

    • New branch concepts, interacting with technology
    • Trusted Advisor on certain topics (i.e. Investments, retirement, etc.)

Innovation for Growth
  • Like business everywhere, global banks are adjusting to the new normal following the global financial crisis

    • Re-regulation
    • IT Investment (i.e. who owns, who operates, etc.)

Risk Management And Mitigation

Working Capital Optimization

Payments and Receipts Trends

Automating Through Technology

Invoice Automation

Checks On The Decline In The U.S.

Fraud Prevention


Fed Extended Remittance Wire Format Change

Receivables Management

Go Green And Process Efficiencies

Efficiencies Through Consolidations

Integration Trends

Data Transmission Services

Mobile Banking

Securing Files Using Digital Identity

Cloud Technology Not Just For Media

What’s Most Important To Global Companies?

What’s Most Important To You?

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